Jakarta

This subject has been gnawing at me for a while. Why is it that other government agencies, including USCIS and Customs and Border Patrol, have complaint procedures and will follow-up on legitimate complaints, but the agency responsible for our image overseas and interacts with thousands of foreigners a day, the Department of State, does not?  While admittedly raw, the linked article represents our attempt to structure such a procedure within the context of the visa process.  Your feedback is welcomed. http://www.ilw.com/articles/2011,0408-white.shtm